1. About These Terms
These Terms of Service govern all plumbing work carried out by Sandton Plumbing for residential, commercial and sectional-title clients in Sandton and the greater northern Johannesburg area. By requesting a quote, booking a service or allowing us to commence work, you agree to these terms.
These terms apply to all services we provide, including emergency plumbing, geyser repair and installation, blocked drain clearing, burst pipe repair, leak detection and bathroom renovation plumbing. They are governed by the laws of the Republic of South Africa.
If you have any questions before work begins, please call us on 073 707 8085.
2. Quotes and Pricing
2.1 Upfront Quotes
We provide a written or verbal quote before any billable work begins. Work will not commence until you have accepted the quoted price. We do not start work and bill you later without your prior agreement on cost.
2.2 Quote Validity
Written quotes are valid for 14 calendar days from the date of issue unless otherwise stated. After this period, prices may be subject to change due to labour costs or material price fluctuations.
2.3 Changes in Scope
If during the course of work we discover additional issues that were not visible or reasonably identifiable at the time of quoting — for example, concealed pipe damage behind walls or underground faults — we will stop work, inform you, and provide a revised quote before proceeding. You are under no obligation to accept additional work.
2.4 After-Hours Rates
Emergency call-outs outside standard business hours (Monday to Friday, 07:00 to 18:00) and on Saturdays after 15:00, Sundays and public holidays attract after-hours rates. These rates will always be communicated to you before we dispatch a plumber or begin work.
2.5 Travel Charges
For properties within our standard Sandton service area, no travel surcharge applies. Properties in outlying areas may attract a travel fee, which will be disclosed upfront.
3. Payment Terms
3.1 Payment on Site
Payment is required on site, upon completion of the work, while our plumber is still present. We accept electronic funds transfer (EFT), cash and selected card payments. Proof of payment must be confirmed before our plumber departs.
Where there is a valid reason payment cannot be made on site — for example, a managing agent approval process, a corporate purchase order, or a pre-agreed arrangement — an alternative payment arrangement must be confirmed in writing before work commences. We do not extend credit terms by default.
3.2 Deposits for Material Orders
For projects requiring the ordering of specific materials or equipment — such as geyser replacements, bathroom fixture installations or major pipe replacements — a deposit of up to 50% of the quoted material cost may be required before materials are ordered. This will be stated clearly in the written quote.
3.3 Disputed Invoices
If you dispute any amount on an invoice, please notify us within 7 days of receiving it. We will review and respond within a reasonable time. Undisputed portions of an invoice remain due and payable immediately.
4. Workmanship Guarantee
4.1 What Is Covered
All plumbing work carried out by Sandton Plumbing is guaranteed against defects in workmanship. If a repair or installation we performed fails due to a fault in our workmanship within the guarantee period, we will return and rectify the work at no additional charge.
4.2 Guarantee Period
The standard workmanship guarantee period is 90 days from the date of completion, unless a longer period is stated in writing on the invoice or job sheet.
4.3 What Is Not Covered
The guarantee does not cover:
- Failures caused by misuse, interference with or tampering with our work by a third party after completion.
- Failures arising from pre-existing faults in your property's plumbing infrastructure that were not part of the quoted scope of work.
- Normal wear and tear on materials or components.
- Damage caused by external events such as flooding, municipal supply failures, power surges or acts of nature.
- Materials or components supplied by the client rather than sourced by Sandton Plumbing.
4.4 Manufacturer Warranties
Where we install branded products — geysers, valves, fixtures — any manufacturer warranty is separate from our workmanship guarantee and is subject to the manufacturer's own terms and conditions. We will provide you with relevant documentation where applicable.
5. Certificate of Compliance (COC)
A Certificate of Compliance is issued for all geyser installations in accordance with SANS 10254 and the Occupational Health and Safety Act. The COC confirms that the installation was carried out by a PIRB-registered plumber and meets the applicable South African standards.
A COC is required by law for all new geyser installations and replacements. It is also required by most home insurance policies and must be provided to a buyer when selling a property. We issue a full, signed COC on every qualifying installation at no additional charge.
The COC covers the installation work only. It does not certify the condition of your property's existing plumbing infrastructure beyond the scope of the installation.
6. Your Responsibilities as a Client
To enable us to carry out work safely and efficiently, you agree to:
- Provide accurate information about the location, nature and history of the plumbing issue when requesting a quote or booking a job.
- Ensure safe and reasonable access to the relevant areas of your property at the agreed time.
- Disclose any known hazards on the property, including asbestos, electrical faults near the work area or other safety concerns.
- Ensure that pets and children are kept clear of the work area for safety reasons.
- Not interfere with or attempt to repair completed work during or after the guarantee period in a way that would void our guarantee. If you have a concern about completed work, contact us first.
7. Cancellations and Rescheduling
7.1 Cancellations by You
You may cancel or reschedule a booked job by notifying us as soon as possible by phone or WhatsApp. Cancellations with less than 2 hours notice for a scheduled job may attract a call-out fee to cover the plumber's time and travel already committed.
Emergency call-outs that are cancelled after a plumber has already been dispatched may attract a call-out fee.
7.2 Cancellations by Us
We reserve the right to cancel or reschedule a job in exceptional circumstances, including extreme weather, vehicle breakdown or a higher priority emergency. We will notify you as soon as possible and reschedule at the earliest available time.
8. Limitation of Liability
Sandton Plumbing carries public liability insurance for accidental damage caused by our plumbers while carrying out work at your property. If our plumber causes accidental damage to your property in the course of the job, report it to us immediately so we can assess and address it.
We are not liable for:
- Consequential loss or damage arising from a plumbing failure that was not part of the scope of work we carried out.
- Loss or damage arising from pre-existing faults in your plumbing system that we did not cause and were not engaged to repair.
- Delays caused by factors outside our control, including unavailability of specific parts, municipal supply shutdowns or access issues at your property.
- Any loss or damage that arises after a third party has interfered with our completed work.
Our total liability to you for any single claim shall not exceed the total amount you paid us for the specific job to which the claim relates.
9. PIRB Registration and Compliance
All plumbing work carried out by Sandton Plumbing is performed by or under the direct supervision of a PIRB (Plumbing Industry Registration Board) registered plumber. We operate in compliance with the National Building Regulations and Building Standards Act, SANS 10254, the Occupational Health and Safety Act and all other applicable South African legislation governing plumbing work.
You are entitled to ask for our PIRB registration details at any time.
10. Photographs and Documentation
We may photograph plumbing conditions, completed work or relevant aspects of the job site for the purposes of quality control, job records and insurance documentation. We will not publish photographs that identify your property or personal details without your consent.
11. Disputes
We aim to resolve any dispute or complaint quickly and fairly. If you are unhappy with our service, please contact us directly on 073 707 8085 in the first instance. We will acknowledge your complaint and respond with a proposed resolution within a reasonable time.
If a dispute cannot be resolved directly, either party may refer the matter to a recognised South African dispute resolution body. These terms are governed by the laws of the Republic of South Africa, and the courts of South Africa shall have jurisdiction.
12. Privacy
The personal information you provide when contacting us or booking a service is handled in accordance with our Privacy Policy and the Protection of Personal Information Act (POPIA). We do not sell or share your personal information with third parties for marketing purposes.
13. Changes to These Terms
We may update these Terms of Service from time to time. Updated terms will be posted on this page with a revised date. For ongoing projects, the terms in effect at the time of your booking apply. For new jobs, the current terms apply.
14. Contact Us
If you have any questions about these terms before or after booking a job, please contact us:
- Phone / WhatsApp: 073 707 8085
- Online: Contact form