Your Privacy Matters to Us

Privacy Policy

How Sandton Plumbing collects, uses and protects your personal information. Last updated: April 2026.

1. Who We Are

Sandton Plumbing is a professional plumbing services company operating in Sandton and the greater northern Johannesburg area, including Bryanston, Morningside, Rivonia, Hyde Park, Rosebank, Illovo, Sandhurst, Woodmead and Fourways. We provide emergency plumbing, geyser repairs and installation, blocked drain clearing, burst pipe repair, leak detection and bathroom renovation plumbing services.

For the purposes of the Protection of Personal Information Act 4 of 2013 (POPIA), Sandton Plumbing is the responsible party for the personal information we collect through our website and business operations. You can contact us at:

  • Phone / WhatsApp: 073 707 8085
  • Website: https://sandtonplumbing.com
  • Service Area: Sandton and Northern Johannesburg, Gauteng, South Africa

2. What Information We Collect

We collect only the information necessary to respond to your plumbing enquiry and deliver our services. This may include:

Information you give us directly:

  • Your name
  • Your phone number or WhatsApp number
  • Your property address or suburb (to confirm we cover your area)
  • A description of the plumbing issue or project you need help with
  • Any photographs or documents you choose to share via WhatsApp or email

Information collected automatically:

  • Your IP address and general location (collected by our website hosting and analytics tools)
  • The pages you visit on our website, how long you spend on them and how you arrived
  • The device and browser you use to visit our site

We do not collect sensitive personal information such as identity numbers, banking details or health information unless specifically required for a contractual or legal purpose, in which case we will notify you before doing so.

3. Why We Collect Your Information

We use your personal information for the following purposes:

  • To respond to your enquiry — calling or messaging you back to discuss your plumbing job, confirm availability and provide a quote.
  • To provide and manage our services — scheduling, dispatching and completing plumbing work at your property.
  • To issue invoices and receipts — providing you with written documentation for completed work.
  • To fulfil legal and regulatory obligations — including Certificate of Compliance (COC) documentation required under SANS 10254 for geyser installations.
  • To improve our website and service — analysing how visitors use our site so we can make it more useful.
  • To contact you about your job — follow-up communications related to work we have carried out or quoted on.

We will not use your personal information for any purpose that is incompatible with the reason it was collected without obtaining your separate consent first.

4. Legal Basis for Processing

Under POPIA, we process your personal information on the following grounds:

  • Contract performance — processing is necessary to fulfil a plumbing service you have requested or to take steps before entering into a contract with you.
  • Legitimate interest — to operate and improve our business, respond to enquiries and maintain records of completed work.
  • Legal obligation — to comply with applicable South African laws and regulations, including compliance certification requirements for plumbing installations.
  • Consent — where you have voluntarily provided your information for a specific purpose, such as subscribing to service updates.

5. How We Store and Protect Your Information

We take the security of your personal information seriously. The measures we apply include:

  • Our website is served over a secure HTTPS connection.
  • Access to customer records is restricted to authorised Sandton Plumbing staff only.
  • Physical job records and paper documentation are stored securely on our premises.
  • Digital records are stored on password-protected systems.

While we take reasonable precautions, no method of electronic transmission or storage is completely secure. If you have reason to believe your interaction with us is no longer secure, please contact us immediately on 073 707 8085.

6. How Long We Keep Your Information

We retain your personal information only for as long as is necessary for the purpose it was collected, or as required by law. In practice:

  • Enquiries that did not result in a job: up to 12 months.
  • Completed job records and invoices: up to 5 years, for warranty, guarantee and compliance purposes.
  • Certificate of Compliance (COC) records: retained in accordance with SANS 10254 requirements.
  • Website analytics data: subject to the retention periods of the third-party tools we use (see Section 8).

After the applicable retention period, your personal information will be securely deleted or anonymised.

7. Who We Share Your Information With

We do not sell, rent or trade your personal information to any third party. We may share your information with:

  • Our staff and sub-plumbers — only to the extent necessary to carry out work at your property. Any sub-plumber we engage is bound by confidentiality obligations.
  • Our website hosting and analytics provider — who process data on our behalf under their own privacy policies.
  • Regulatory authorities — where we are legally required to disclose information, for example in response to a valid court order or request from a government body.

We do not share your information with marketing companies, data brokers or any party for purposes unrelated to your plumbing service.

8. Cookies and Website Analytics

Our website may use cookies and similar tracking technologies to improve your browsing experience and to understand how our site is used. Cookies are small text files stored on your device when you visit our site.

We may use:

  • Essential cookies — required for the website to function correctly. These cannot be disabled.
  • Analytics cookies — to measure website traffic and understand visitor behaviour (for example, Google Analytics). These are anonymised where possible.

You can control or delete cookies through your browser settings. Disabling analytics cookies will not affect your ability to use our website or contact us.

9. Your Rights Under POPIA

As a data subject under the Protection of Personal Information Act, you have the following rights:

  • Right of access — you may request a copy of the personal information we hold about you.
  • Right to correction — you may ask us to correct inaccurate or incomplete information.
  • Right to deletion — you may request that we delete your personal information where it is no longer necessary for the purpose it was collected (subject to legal retention obligations).
  • Right to object — you may object to the processing of your personal information where we rely on legitimate interest as our legal basis.
  • Right to lodge a complaint — if you believe we have not handled your personal information lawfully, you have the right to lodge a complaint with the Information Regulator of South Africa at www.inforegulator.org.za.

To exercise any of these rights, please contact us directly on 073 707 8085 or via WhatsApp. We will respond within a reasonable time and at no charge for a first request.

10. Links to Other Websites

Our website may contain links to third-party websites (for example, Google Maps or WhatsApp). We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before submitting any personal information to them.

11. Children's Privacy

Our services are intended for adults who are property owners, tenants or facilities managers. We do not knowingly collect personal information from children under the age of 18. If you believe a child has submitted information to us, please contact us and we will delete it promptly.

12. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or in applicable law. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

13. Contact Us About Privacy

If you have any questions about this privacy policy or how we handle your personal information, please contact us:

This policy applies to Sandton Plumbing and covers personal information collected through our website, phone calls, WhatsApp and in the course of providing plumbing services. It is governed by the laws of the Republic of South Africa.